Talknbot
ElevenLabs Grants
Enterprise Vertical

Logistics & Transport

Shipment status, delivery notifications, courier scheduling. Voice AI for logistics.

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What is an AI voicebot for businesses?

An AI voicebot is a voice system that automatically answers and places phone calls around the clock. It logs requests, books appointments and answers customer questions, while routing complex cases to a human agent.

Three products for logistics & transport

Inbound

Inbound Agents

  • Shipment status - real-time tracking
  • Complaints and damage reports
  • Courier scheduling - time windows
  • Delivery address change
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Hardware

Talknbot VE (GSM Outbound)

  • Delivery notifications - day and time
  • Pickup confirmations
  • Post-delivery surveys
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Software

Talknbot CRM (Software)

  • Shipment pipeline - from order to delivery
  • B2B campaigns - corporate customer acquisition
  • REST API - integration with TMS/WMS
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GDPR
TMS/WMS Integration

Frequently asked questions

AI voicebots for your industry - deployment, GDPR compliance and integrations.

Can Talknbot inform customers about shipment status in real time?

Yes. Talknbot inbound agents query the TMS/WMS via API and provide the customer with the current shipment status - location, estimated delivery time, any delays. No queue waiting, no agent needed for standard tracking queries.

How does Talknbot VE perform in logistics - is VoIP connectivity required?

No. Talknbot VE is a microcomputer with a GSM/LTE module - it operates over cellular networks, independent of the warehouse internet and VoIP.

Does the agent integrate with TMS, WMS and courier platforms?

Yes. Talknbot integrates with popular TMS (Transics, Transporeon), WMS (SAP WM, Manhattan, Infor) and courier platforms (DPD, InPost, DHL) via REST API and webhook.

Can the bot handle complaints and shipment damage reports?

Yes. The agent collects claim data, generates a claim number and sends SMS/email confirmation. Complaint handling time is reduced by 70% compared to a traditional helpline.

How do automated delivery notifications and pickup confirmations work?

Talknbot VE makes automated outbound calls with planned delivery information. The recipient can confirm, reschedule or redirect the shipment by voice. The system updates the TMS and sends an SMS confirmation.

Voice AI for logistics & transport

Book a demo and see how the three Talknbot products work in your industry.

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