BPO & Contact Center
AI layer for existing contact centers. Integration with Genesys, Avaya, Cisco. White-label CRM + Dialer.
What is an AI voicebot for businesses?
An AI voicebot is a voice system that automatically answers and places phone calls around the clock. It logs requests, books appointments and answers customer questions, while routing complex cases to a human agent.
Three products for bpo & contact center
Inbound Agents
- AI layer for existing CCs (Genesys, Avaya, Cisco)
- First-line triage - filtering simple inquiries
- Smart routing to specialists
- 60-80% reduction in waiting time
Talknbot VE (GSM Outbound)
- Outbound campaigns for BPO clients
- Hardware on contact center premises
- Independent of the client's VoIP
Talknbot CRM (Software)
- White-label CRM + Dialer for BPO clients
- REST API - integration with the client's systems
- n8n - cross-system automation
- Scoped API keys - per-client access
Frequently asked questions
AI voicebots for your industry - deployment, GDPR compliance and integrations.
Can Talknbot replace or complement an existing call centre (Genesys, Avaya, Cisco)?
Yes. Talknbot acts as an AI layer on top of the existing contact centre infrastructure. Voice agents handle the first line: simple queries, triage, data collection. Complex cases are transferred to a human agent with the full conversation context.
What are Talknbot scalability options for large call volumes (>10,000/day)?
Talknbot CRM in cloud architecture supports unlimited parallel calls. Infrastructure scales automatically to peak loads. Talknbot VE handles outbound campaigns of up to 10,000 calls per day per device, with clustering capability.
Can the agent handle multiple BPO campaigns and clients simultaneously?
Yes. Talknbot CRM supports multi-client isolation with Scoped API Keys - each BPO client has a separate data space, individual panel, its own scenarios and reporting.
How do you measure ROI from a Talknbot deployment in a contact centre?
Key ROI metrics: cost-per-call reduction, first contact resolution (FCR), average handle time (AHT) reduction, NPS improvement, recruitment and training savings. Talknbot CRM provides full reports and dashboards.
Does the system provide full call reporting and recordings for BPO clients?
Yes. Talknbot CRM provides an analytics panel with metrics: call volume, talk time, FCR, customer sentiment, campaign effectiveness. Reports can be exported to CSV, PDF or the client BI dashboard.
Voice AI for bpo & contact center
Book a demo and see how the three Talknbot products work in your industry.
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