Hotels & Hospitality
Bookings 24/7, AI concierge, stay confirmations, upselling. Three products for hospitality.
What is an AI voicebot for businesses?
An AI voicebot is a voice system that automatically answers and places phone calls around the clock. It logs requests, books appointments and answers customer questions, while routing complex cases to a human agent.
Three products for hotels & hospitality
Inbound Agents
- Room bookings - availability, dates, prices
- Room service and concierge 24/7
- Check-in / check-out information
- Questions about local attractions and transport
- Multilingual support - 30+ languages
Talknbot VE (GSM Outbound)
- Booking confirmations - fewer cancellations
- Upselling: spa, restaurant, extra services
- Post-stay surveys - NPS, reviews
- Loyalty campaigns - invitations to return
Talknbot CRM (Software)
- Booking pipeline - from inquiry to stay
- Loyalty campaigns - automatic follow-up
- Auto-notes from every conversation
- Cal.com scheduling - spa/restaurant bookings
Frequently asked questions
AI voicebots for your industry - deployment, GDPR compliance and integrations.
Does Talknbot integrate with the hotel PMS (e.g. Oracle Opera, Protel)?
Yes. Talknbot CRM connects to PMS via API or webhook. We support Oracle Opera, Protel, Mews, Clock PMS and others. The agent has real-time visibility into room availability, reservations and guest profiles.
Does the agent handle foreign guests in multiple languages?
Yes. Talknbot supports 30+ languages. The system auto-detects the caller language and switches seamlessly - a key feature for hotel chains with international guests.
Can the bot perform upselling of spa, restaurant or room service?
Yes. Talknbot VE (GSM outbound) runs upselling campaigns before and during the stay - spa reservations, restaurant bookings, room upgrades. Offers are personalised based on the guest profile and PMS availability.
How does Talknbot VE work without VoIP in the hotel - is a PBX required?
No. Talknbot VE is a physical microcomputer with a GSM/LTE module. It operates over cellular networks, independent of the hotel VoIP, IT infrastructure and internet connection. Only a power supply and SIM card are needed.
How is guest data protected in line with GDPR?
Guest data is processed in accordance with GDPR - call recordings are encrypted, retention is configurable (default 30 days), and access is logged. We provide DPA, EU-based deployment and a full audit trail for enterprise clients.
Voice AI for hotels & hospitality
Book a demo and see how the three Talknbot products work in your industry.
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