Inbound AI Agents
Intelligent voice reception 24/7. Every call answered, every intent understood, every patient/guest/customer served.
What are AI inbound agents?
Talknbot inbound agents are AI voice assistants that answer every call to your company around the clock. They recognise the caller's intent, book appointments and answer questions, and hand the call over to a human agent when needed.
Key capabilities
Intent understanding (NLU)
The agent understands the conversation context, identifies the caller's needs, and routes to the right scenario.
Live transfer to a human
When intervention is needed - smooth handoff to a consultant with the full conversation context.
Availability 24/7/365
No call goes unanswered. The agent works at night, on weekends, and on holidays.
Multilingual - 30+ languages
Serve patients, guests, and customers in their language. Automatic language detection.
GDPR Compliance
Full compliance with data protection regulations. Transcripts and recordings aligned with privacy policy.
Enterprise integrations
HIS/HL7 (hospitals), PMS (hotels), CRM, PBX (Genesys, Avaya, Cisco) - we connect to your existing infrastructure.
Industry use cases
Hospitals
- 24/7 patient registration
- Phone triage
- Information about hours and locations
- Test results and prescriptions
Hotels
- Room bookings
- Room service and concierge
- Check-in / check-out
- Availability questions
Administration
- Citizen information
- Case status
- Appointments at offices
- Information campaigns
Finance
- Account balance
- Card blocking
- Product information
- Routing to advisor
Insurance
- Claim notification
- Settlement status
- Policy information
Logistics
- Shipment status
- Complaints
- Courier scheduling
Ready for AI reception 24/7?
Book a demo and see how inbound agents handle calls in your organization.
Book a demoFrequently asked questions
Answers to the most common questions about our Voice AI products.
What are Talknbot inbound agents?
Talknbot inbound agents are AI voice assistants that answer phone calls to your company 24/7. They greet the caller, detect intent, book appointments, log requests and answer questions, handing off to a human agent when needed. They integrate with PBX, HIS and PMS systems.
Will the voice agent understand natural speech?
Yes, the agent holds a free-flowing conversation in over 30 languages. It recognises intent, copes with interruptions and side questions, and the responses sound natural thanks to ElevenLabs voices.
What happens when the agent cannot help?
When a request falls outside the script, the agent smoothly transfers the call to an employee or logs a callback. A full transcript and call summary are saved to the CRM so the agent has the complete context.