Inbound AI Agents
Intelligent voice reception 24/7. Every call answered, every intent understood, every patient/guest/customer served.
Key capabilities
Intent understanding (NLU)
The agent understands the conversation context, identifies the caller's needs, and routes to the right scenario.
Live transfer to a human
When intervention is needed - smooth handoff to a consultant with the full conversation context.
Availability 24/7/365
No call goes unanswered. The agent works at night, on weekends, and on holidays.
Multilingual - 30+ languages
Serve patients, guests, and customers in their language. Automatic language detection.
GDPR Compliance
Full compliance with data protection regulations. Transcripts and recordings aligned with privacy policy.
Enterprise integrations
HIS/HL7 (hospitals), PMS (hotels), CRM, PBX (Genesys, Avaya, Cisco) - we connect to your existing infrastructure.
Industry use cases
Hospitals
- 24/7 patient registration
- Phone triage
- Information about hours and locations
- Test results and prescriptions
Hotels
- Room bookings
- Room service and concierge
- Check-in / check-out
- Availability questions
Administration
- Citizen information
- Case status
- Appointments at offices
- Information campaigns
Finance
- Account balance
- Card blocking
- Product information
- Routing to advisor
Insurance
- Claim notification
- Settlement status
- Policy information
Logistics
- Shipment status
- Complaints
- Courier scheduling
For SMBs - ready-made self-serve inbound agents
Configure an agent on voices.marketReady for AI reception 24/7?
Book a demo and see how inbound agents handle calls in your organization.
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